Refund and Returns Policy

1. Eligibility for Returns, Replacements & Refunds

• Defective or Non-Conforming Items
  If the product is defective, damaged, or does not match the specifications advertised or intended use, customers have the right to a refund or replacement at no additional cost, provided the request is made within 15 days from the date of receipt.
  This aligns with Article 14 of the Consumer Protection Law’s implementing regulations.
• Buyer’s Remorse (“Change of Mind”)
  Returns for reasons unrelated to defects (e.g. change of preference) may be allowed within 15 days of receipt. In such cases, the customer is responsible for return shipping costs unless ffwatchco.com offers free returns as a policy enhancement.

2. Invoice & Documentation Requirement

• Customers must retain the purchase invoice to facilitate returns or complaints. It should accurately reflect product details, price, and date of purchase.

3. Refund & Replacement Process

1. Request Submission
   Customers must email or contact customer support within 15 days of delivery. Provide:
   • Order number
   • Product details
   • Photos or description of defect/non-conformity
2. Verification
   Our support team will evaluate the issue and may request photos to confirm the claim.
3. Approval & Next Steps
   • Approved return (defect/non-conformity):
     ffwatchco.com will provide instructions for return shipping and cover all return costs.
   • Change-of-mind return:
     Customer arranges return shipping, unless ffwatchco.com opts to offer a prepaid return label.
4. Product Return & Evaluation
   The customer must return the item in original packaging, accompanied by the invoice and any included accessories.
5. Resolution
   • If approved:
     • A refund will be issued to the original payment method within 14 days of receiving the returned item.
     • Or a replacement will be shipped at no extra cost.